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EU Warranty
99
EU/EEA – Wide Guarantee: Conditions applicable in any country other
than the country of original purchase.
When the purchaser finds the appliance to be defective, he should promptly contact
the proper sales company or national distributor in the EU/EEA country where this
guarantee is claimed, as indicated in the “Product Service Guide” or the nearest
authorised dealer together with this guarantee and proof of date of purchase. The
purchaser will then be informed whether:
(i) the sales company or national distributor will handle the repair service; or
(ii) the sales company or national distributor will arrange for trans-shipment of the
appliance to the EU/EEA country where the appliance was originally marketed;
or
(iii) the purchaser may himself send the appliance to the sales company or national
distributor in the EU/EEA country where the appliance was originally marketed.
If the appliance is a product model which is normally supplied by the sales company
or national distributor in the country where it is used by the purchaser, then the
appliance, together with this guarantee card and proof of date of purchase, should be
returned at the purchaser’s risk and expense to such sales company or distributor,
which will handle the repair service. In some countries, the affiliated sales company
or national distributor will designate dealers or certain service centres to execute the
repairs involved.
If the appliance is a product model which is not normally supplied in the country
where used, or if the appliance’s internal or external product characteristics are
different from those of the equivalent model in the country where used, the sales
company or national distributor may be able to have the guarantee repair service
executed by obtaining spare parts from the country where the appliance was
originally marketed, or it may be necessary to have the guarantee repair service
executed the sales company or national distributor in the country where the
appliance was originally marketed.
In either case, the purchaser must furnish this guarantee card and proof of date of
purchase. Any necessary transportation, both of the appliance and of any spare parts,
will be at the purchaser’s risk and expense, and there may be a consequent delay in
the repair service.
Where the consumer sends the appliance for repair to the sales company or national
distributor in the country of use of the appliance, the service will be provided on the
same local terms and conditions (including the period of guarantee coverage) as
prevail for the same model appliance in the country of use, and not the country of
initial sale in the EU/EEA. Where the consumer sends the appliance for repair to the
sales company or national distributor in the EU/EEA country where the appliance
was originally marketed, the repair service will be provided on the local terms and
conditions prevailing in the country of initial sale in the EU/EEA.
Some product models require adjustment or adaptation for proper performance and
safe use in different EU/EEA countries, in accordance with local voltage requirements
and safety or other technical standards imposed or recommended by applicable
regulations. For certain product models, the cost of such adjustment or adaptation
may be substantial and it may be difficult to satisfy local voltage requirements and
safety or other technical standards. It is strongly recommended that the purchaser
investigates these local technical and safety factors before using the appliance in
another EU/EEA country.