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96 Troubleshooting
Problem Cause Remedy
Calls cannot be
made.
The phone is locked. Unlock the phone.
Outgoing calls are
barred.
Disable outgoing call
barring, or barred dial.
The phone is not
registered to a network.
Move to a coverage area
and operate your phone
after it has registered
with a network.
Calls cannot be
made from Fixed
Dial Store.
Check whether your SIM
supports Fixed Dial.
Check if the Fixed Dial
is switched on.
Check whether the
phone number is stored
in the Fixed Dial.
Calls cannot be
received.
The phone is not
switched on.
Switch the phone on.
Incoming calls are
barred.
Disable incoming call
barring.
The phone is not
registered to a network.
Move to a coverage area
and operate your phone
after it has registered
with a network.
Emergency calls
cannot be made.
You are not in a GSM
coverage area.
Check that the antenna
symbol is displayed –
move to a coverage area
and operate your phone
when the antenna
symbol is displayed.
Phone numbers
cannot be recalled
from Contacts.
The phone is locked Unlock the phone.
Phone number has been
restricted.
Switch off restriction.