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Troubleshooting
Problem - Situation Actions
The phone does not turn on Remove the battery and then replace it.
or
Connect the phone to the charger (check that this is
plugged in) for approximately 5 minutes.
No network recognised Remove the SIM card. Check that there is no dust or
grit in the SIM slot. Replace the SIM card being sure
to push it right up to the stop point.
Calls to a messaging service or voice Check in the Ringing and beeps/Tones menu that the
server do not get through box is ticked.
Unable to turn the phone on Charge the phone for 15 minutes before turning it on.
Check the battery charging indicator:
cycling: charging normally
not cycling: disconnect the charger, re-connect and
then check the battery charging indicator: if it is still
not cycling, disconnect the charger and re-connect
several times.
If the battery is still not charging, contact the after
sales service.
When the battery charging indicator is continuously
on, the battery is fully charged.
Error message: The battery pack is not recognised by the phone.
BATTERY STATUS NOT KNOWN Check that the battery pack is correctly fitted in the
phone.
Error message: LOW BATTERY This message is displayed when the battery charge is
too low. The phone turns off automatically. Charge
the phone.
myC-1_en_15dépannage.pmd 22/12/2003, 16:1755