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Troubleshooting
Problem - Situation Actions
Error message: SIM NOT PRESENT Check that the SIM card has been inserted correctly.
Examine the SIM card. If it is damaged, contact your
mobile phone operator sales point. If the message is
still displayed, contact the after sales service.
Error message: INCORRECT PIN The PIN has been incorrectly entered. If the PIN is
entered incorrectly three times, the SIM card is
blocked.
Error message: SIM BLOCKED The PIN has been incorrectly entered three times.
Use your Personal Unblocking Key (PUK) to unblock
the SIM card.
Enter:
**05*PUK*PIN*PIN#
PUK: your PUK code supplied by your mobile phone
operator.
PIN: your PIN code.
After 10 (or 5 depending on the type of SIM card)
unsuccessful attempts, the SIM card is blocked
permanently. You must then contact your mobile
phone operator to get a new card.
Error message: SIM LOCKED The mobile phone operator may require certain types
of SIM card to be used. This message indicates that
the SIM card is not accepted.
Remove the SIM card and turn the phone on again. If
you get the SIM not present error message, check
with your phone dealer whether your SIM card is
compatible. Otherwise, contact the after sales
service.
myC-1_en_15dépannage.pmd 22/12/2003, 16:1756