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78 Troubleshooting
Grey menu options
Grey text indicates a function that
is temporarily unavailable, for example,
due to your subscription or due to a certain
setting which has not been turned on.
Since you cannot send themes, pictures and sounds
that are copyright-protected, the Send menu is sometimes
unavailable.
Error messages
Insert SIM
There is no SIM card in the phone or you may have
inserted it incorrectly. Insert a SIM card. See “SIM
card and battery information” on page 4.
Insert correct SIM card
The phone is set to work only with certain SIM cards.
Insert the correct SIM card.
Emergency only
You are within range of a network, but you are not
allowed to use it. However, in an emergency, some
operators allow you to call the international emergency
number 112. See “Making emergency calls”
on page 24.
No network
There is no network within range or the received signal
is too weak. You have to move to get a signal that
is strong enough.
Wrong PIN/Wrong PIN2
You have entered your PIN or PIN2 incorrectly.
• Enter the correct PIN or PIN2, and press
YES.
See “SIM card lock” on page 76.
Codes do not match
When you want to change a security cod, for example,
your PIN, you have to confirm the new code by entering
it again. The two codes that you have entered do not
match. See “SIM card lock” on page 76.
PIN blocked/PIN2 blocked
You have entered your PIN or PIN2 incorrectly three
times in a row. To unblock, see “SIM card lock”
on page 76.
PUK blocked- contact operator
You entered your personal unblocking key code (PUK)
incorrectly 10 times in a row. Contact your network
operator or service provider.