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80 Troubleshooting
Troubleshooting
Why doesn’t the phone work the way I
want?
This chapter lists some problems that
you might encounter while using your
phone. Some problems require you to
call your network operator, but you can
easily correct most of the problems
yourself.
However, if you need to hand in your
phone for repair, please note that you
may lose information and content that
you have saved in your phone. You
are advised to make a copy of such
information before handing your
phone in for repair.
For more support go to
www.sonyericsson.com/support.
I have problems with memory
capacity or the phone working slowly
Possible cause
: The phone memory
is full or the memory contents are not
properly organized.
Solution
: Restart your phone every
day to free memory and increase the
capacity of your phone.
You also have the option to do a
Master reset. Some of your personal
data and settings you have made will
be lost when doing this. %
83 Master
reset
.
No battery icon appears when I start
charging the phone
Possible cause
: The battery is empty
or has not been used for a long time.
Solution
: It may take up to 30 minutes
before the battery icon appears on the
screen.
Some menu options appear in grey
Possible cause
: Grey text indicates
a function that is temporarily
unavailable. A service is not activated
or your subscription does not support
the function.
Solution
: Contact your network
operator.
Possible cause
: Since you cannot
send themes, pictures and sounds
that are copyright-protected, the Send
menu is sometimes unavailable.