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Troubleshooting
Online services
Online services are customized services offered by
service providers, independently of mobile phones
and mobile phone manufacturers.
A SIM card which supports online services works
in the same way as a normal SIM card. When you
have inserted your SIM card and turned on your
phone, your service provider can download data to
your SIM card. When you restart your phone after
the first data download, a new submenu appears
under the menu.
To enter your new menu system
} Connect } Online Services.
Troubleshooting
Why doesn’t the phone work the way I want?
This chapter lists some problems that you might
encounter while using your phone. Some problems
require that you call your service provider,
but most of the problems you can easily
correct yourself.
However, if you need to hand in your phone for
repair, please note that you may lose information
and content that you have saved in your phone.
You are advised to make a copy of such
information before handing your phone in for repair.
Master reset
You can return the phone to its original state by
deleting the changes that you have made to
settings, and the content that you have added
or edited.
• If you select Reset Settings, the changes that you
have made to settings will be deleted.
• If you select Reset All, in addition to your
changes to settings, all contacts, messages,
personal data, and content that you have
downloaded, received or edited will also
be deleted.
This menu only appears if your SIM card supports this
service. Your phone may not support all of the services
offered. Some operators may not use the name
Online Services.