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88
Troubleshooting
No battery icon appears when I start
charging the phone
Possible cause
: The battery is empty or has not
been used for a long time.
Solution
: It may take up to
30 minutes before the
battery icon appear
s on the screen.
Some menu options appear in grey
Possible cause
: Grey text indicates a function that
is temporarily unavailable. A service is not
activated or your subscrip
tion does not support the
function.
Solution
: Contact your network operator.
Possible cause
: Since you cannot send themes,
pictures and sounds that are copyright-protected,
the Send menu is sometimes unavailable.
I do not understand
the language in
menus
Possible cause
: The wrong languag
e is set in the
phone.
Solution
: Change the language,
%
14 Phone
language.
I cannot turn on the phone
Possible cause
: The battery is discharged.
Solution
: Recharge the battery,
%
7 To charge the
battery.
Solution
: Make sure you attached the charger
correctly. Turn the phone
on with the charger
attached. If the phone starts, restart the phone with
no charger attached.
I cannot charge the phone or battery
capacity is low
Possible cause
: The charger is not properly
connected to
the phone.
Solution
: Make sure that the charger connector
clicks properly into pl
ace when connected. The
battery icon flashes when
charging is in progress,
and stops when the batte
ry is fully charged,
%
7 To charge the battery
.
Possible cause
: The battery connection is bad.
Solution
: Remove the battery and clean the
connectors. You can use a soft brush, cloth or q-tip,
soaked with alcohol. Make
sure that the battery is
completely dry before y
ou put it back. Check that
the battery connectors in
the phone are undamaged.
Possible cause
: The battery is wo
rn out and needs
to be replaced.