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This is the Internet version of the user's guide. © Print only for private use.
90
Troubleshooting
I have problems synchronizing or
transferring data between my phone
and my computer, when using the
USB cable that cam
e with the phone
Possible cause
: The cable has not been properly
detected and installed on your computer.
The software that came with your phone has not
been properly installed on the computer.
Solution
: Go to www.SonyEricsson.com/cn, choose
your phone model, th
en choose “Product
information” - “Getting started”. The guide
“Synchronizing the phone
with a computer”
contains installation instructions and
a troubleshooting guide, th
at may assist you in
solving the problem.
Master reset
The changes that you have made to settings and the
content that you have ad
ded or edited, will be
deleted.
• If you select
Reset settings
, some settings in the
phone will be lost.
• To delete all contacts, messages and other personal
data such as games and music and some settings,
select
Reset all
.
To reset the phone
1
}
Settings
}
the
General
tab
}
Master reset
.
2
}
Reset settings
or
}
Reset all
.
3
}
Yes
to continue.
4 Enter the phone lock code (
0000 or the new
code if you have changed it)
}
OK
.
Error messages
Insert SIM
Possible cause
: There is no SIM
card in the phone
or you may have inserted it incorrectly.
Solution
: Insert a SIM card.
%
6 To insert SIM
card and battery
.
Possible cause
: The SIM card connectors need
cleaning.
Solution: Remove the SIM card and clean it. Also
check that the ca
rd is not damaged in a way that
may prevent connection to
the phone connectors. In
that case, contact your ne
twork operator for a new
SIM card.
If you select
Reset all
, some pictures, melodies and
templates that comes with
your phone will be deleted.