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89
Troubleshooting
Solution: Try another battery and charger for the
same phone model, or vi
sit your retailer and ask
them to verify if the batt
ery and charger are working
properly.
The phone turns itself off
Possible cause
: The button has been pushed
unintentionally.
Solution
: Turn on the automatic key lock or lock
the keypad manually,
%
85 Keypad lock
.
Possible cause
: The battery connection is bad.
Solution: Make sure the battery is inserted correctly,
%
6 To insert SIM card and battery
.
I cannot use SMS/text messages on
my phone
Possible cause
: Settings are missing or incorrect.
Solution
: Contact your network
operator to find out
the correct SMS service centre setting, %
42 Text
messaging (SMS)
.
I cannot use MMS/picture messages
on my phone
Possible cause
: Your subscription does not include
data capability.
Solution
: Please contact your
network operator.
Possible cause
: Settings are missing or incorrect.
Solution
: Go to www.SonyEricsson.com/cn,
choose your phone model,
then choose “Phone
setup – MMS” and follow the instructions.
%
67 Settings
.
I cannot use the Internet/WAP
Possible cause
: Your subscription does not include
data capability.
Solution
: Please contact your
network operator.
Possible cause
: Internet settings are missing or
incorrect.
Solution
: Go to www.SonyEricsson.com/cn, choose
your phone model, then
choose “Phone setup –
WAP” and follow the instructions.
%
67 Settings
.
The phone cannot be detected by
other users via Bluetooth
Possible cause
: You have not turned Bluetooth on.
Solution
: Make sure that Bluetooth is turned on and
that your phone is visible to other users.
%
74 To
hide or show your phone when using Bluetooth
.