• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone
generated and you're trying to open an encrypted media file on your computer or a device other than the
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone
that you used to encrypt the file. On the Home screen or in a folder, click the
Options
icon. Click
Security
>
Encryption. In the Media Card section, change the Mode field to Device.
Related information
About file encryption, 255
I can't use a shortcut
Try the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing
the typing input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change the language, 29
Turn on or turn off audio and video shortcuts, 124
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimise the
performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from
closing or change the amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 125
Videos
Keep backlighting on when you play a video
By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change
your media options so that backlighting stays on when you play a video.
1. On the Home screen, click the Media icon.
2.
Press the key > Media Options.
3. Clear the Turn Off Auto Backlighting check box.
4.
Press the key > Save.
To keep backlighting off while you play a video, select the Turn Off Auto Backlighting check box.
User Guide
Media
131
