• To create a new label, click New Label. Type a label name. Click Save.
• To delete a label, highlight a label. Press the key > Delete.
Archive a Google Mail message or conversation
If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the
messages in the conversation.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Archive > Yes.
Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be
automatically deleted from your smartphone after a certain period of time.
Move archived Google Mail messages to your message inbox
1. On the Home screen, click the Messages icon.
2. Press the key > View Folder > Archive.
3. Highlight a Google Mail message or conversation.
4. Press the key > Move to Inbox.
Report spam sent to your Google Mail account
When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a
message that is part of a conversation, all of the messages in the conversation are also reported as spam.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Report Spam.
4. If necessary, click Yes.
Troubleshooting: Email
I can't send messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a
phone number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email set-up
screen in the Set-up application, verify that you have received an activation message on your smartphone from
the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short
period of time to arrive), in the Set-up application, open the email set-up screen to send a service book to your
smartphone.
User Guide
Messages
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