The flash dims or turns off
If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery
power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If
you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter
speed, a Low Light or exclamation point indicator appears on the screen.
Depending on your BlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is
caused by slight movements of the camera by turning on image stabilisation in the camera options.
I can't save media files
Your BlackBerry smartphone or media card might not have enough available storage space to store media files.
Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space
than smaller pictures.
• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more
storage space than smaller videos.
Related information
Delete a message, 65
Copy, move, rename or delete a file, 119
Change the size of pictures that you take, 138
Change the video size and format, 135
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your
computer, disconnect your smartphone from your computer.
• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you
have closed the media transfer options in the BlackBerry Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone
generated and you're trying to open an encrypted media file on your computer or a device other than the
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone
that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security >
Encryption. In the Media Card section, change the Mode field to Device.
Related information
User Guide
Media
140
