Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed
captions.
1. On the Home screen, click the
Media
icon.
2.
Press the key > Media Options.
3. Select the Display Closed Captions check box.
4. If necessary, change the Appearance field, Position field and Font Scale field.
5.
Press the key > Save.
Troubleshooting: Videos
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your
smartphone model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options
on the Email Preferences screen.
If your email account uses a BlackBerry Enterprise Server, your organisation might not have set up some features or
might prevent you from using some features or options. If your administrator has set an option for you, a lock
indicator appears beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service
provider or administrator, or visit www.blackberry.com/go/devices.
I can't save media files
Your BlackBerry smartphone or media card might not have enough available storage space to store media files.
Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space
than smaller pictures.
• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more
storage space than smaller videos.
Related information
Delete a message, 65
Copy, move, rename or delete a file, 119
Change the size of pictures that you take, 138
Change the video size and format, 135
User Guide
Media
132
