• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your
BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone
number, verify that call forwarding is turned off.
Related information
Fixed dialling and smart dialling, 49
Call waiting, call forwarding and call blocking, 47
Switch the active phone number, 53
I can't check my voice mail
Try the following actions:
• If you have more than one phone number associated with your BlackBerry smartphone and you're trying to
check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your
active phone number. Check the voice mail for your alternative phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number,
contact your wireless service provider or administrator.
Related information
Switch the active phone number, 53
I can't block calls
• Your wireless service provider might not support the blocked calling feature. For more information, contact your
wireless service provider.
• If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted
callers. For more information, see the
BlackBerry MVS Client User Guide
.
I can't change the number of times that my smartphone rings
Depending on your wireless service provider, you might not be able to choose the length of time that your
BlackBerry smartphone rings before the call is picked up by voice mail. For more information, contact your wireless
service provider.
My phone number appears as Unknown in the Phone application
If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how
your phone number appears in the Phone application.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Highlight the phone number.
4.
Press the key > Edit SIM Phone Number.
5. Type your phone number.
User Guide
Phone
58
