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9
TROUBLESHOOTING
This appendix contains troubleshooting suggestions for identifying and
solving common network connection and SIP registration problems. For
additional assistance, see your network administrator.
Unable to Connect
to the Network
If upon power up, your phone displays the message “No Network,”
check the following:
■ Check the signal strength on your phone’s display. Make sure that you
are within range of the WLAN signal transmitter.
■ Select Status and check to see if your phone’s wireless settings
are correct. If your phone is configured to obtain its IP address from a
DHCP server, check that it has received its IP address. If you need to
modify your phone’s wireless settings, see “Entering the Network
Profile Settings” on page 28.
■ If you have multiple network profiles configured for your phone, verify
that the correct network profile is active. See “
Activating a Network
Profile” on page 32.
Unable To Register
With The SIP Server
If upon power up, your Wireless phone shows a network connection, but
displays the message “No Service,” check the following:
■ Select Status and check to see if your phone’s SIP settings are
correct. If you need to modify any of these settings, see “
Entering the
SIP Account Settings” on page 31.
■ If you have multiple network profiles configured for your phone, verify
that the correct network profile is active. See “
Activating a Network
Profile” on page 32.
■ Make sure the SIP account is properly defined and that this SIP
account name appears in the Account Choice option of the active