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BlackBerry
®
8700c
3938
BlackBerry
®
8700c
3938
Troubleshooting
I cannot connect to a wireless network
Try performing one of the following actions:
Verify that your SIM card is inserted correctly.
Verify that you have turned on the connection to the wireless network.
If you were traveling and you selected a network manually, your BlackBerry
®
8700c should remain connected to that network until you select your home network
again.
I cannot associate my BlackBerry 8700c with an email address
Try performing the following actions:
Log in to the email setup web site (www.cingular.com/blackberrystart) and add a
supported email address (up to 10) to your BlackBerry
®
8700c using a browser on your
computer. If you have already created a user name and password, use this information
to log in. If you have not created a user name and password, click Create New
Account and complete the instructions on the screen.
Verify that the email account you wish to associate with your BlackBerry 8700c is POP3
or IMAP account. If you still cannot add the email address, contact your wireless
service provider for more information on supported email accounts.
I do not know which email setup option to choose in the Setup Wizard on
my BlackBerry
®
8700c
Select the I want to add or create an email address option if the other options do not apply
to you. This option is the most common option for individual users. If you select this option,
an email setup screens opens. You can create a new email address for your BlackBerry
®
8700c or associate your 8700c with an existing supported email address.
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Select the I want to use a work email account with a BlackBerry Enterprise Server option
if a BlackBerry
®
Enterprise Server system administrator has provided you with a password
that you can use to activate your BlackBerry 8700c over the wireless network. If you select
this option, an Enterprise Activation screen appears. On this screen, you can type your work
email address and the password provided by your system administrator to activate your
BlackBerry 8700c.
Select Skip email setup if any of the following situations apply:
A representative from the store where you purchased your BlackBerry 8700c has
already helped you to set up your email address at www.cingular.com/blackberrystart.
You have already visited www.cingular.com/blackberrystart and have set up your email
account.
You have an existing email account and have access to a BlackBerry
®
Enterprise Server,
but your BlackBerry Enterprise Server system administrator has not provided you
with a password that you can use to activate your BlackBerry 8700c over the wireless
network. Contact your system administrator for more information about setting up
email for your BlackBerry 8700c.
I cannot send messages
Try performing the following actions:
Verify that your BlackBerry
®
8700c is connected to the wireless network. If you are not
in a wireless coverage area, your BlackBerry 8700c should send the messages when
you return to a wireless coverage area.
If the menu item for sending a message does not appear, verify that you have added a
supported email address or PIN for your contact.
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