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Appendix | 183
Connection & Bluetooth
Problem
Solutions
I can not connect
to the internet;
Web surfing
doesn’t work.
• Make sure you have set up and connected to an
Internet Service Provider.
• Make sure the wireless connection to your mobile
Service Provider is switched on, and that the signal is
unobstructed.
• Verify with your Internet Service Provider that your
user name and password are correct.
I can’t perform
over-the-air
synchronization.
Synchronization to a server allows your device to sync,
over-the-air (OTA) directly to a Microsoft Exchange
2003 Server. This allows you to update your e-mail,
contacts, calendar and tasks information securely from
any location with data connectivity. In order to use this
functionality, you do not need a PC running however it
does require your IT administrator to enable you to use
this service.
Unable to use
Infrared (IR)
to transfer
information.
• Transfer only one file, or no more than 25 contact
cards, at a time.
• Line up the IR ports so that they are unobstructed and
within close range.
• Make sure nothing is between the two IR ports.
• Adjust the room lighting. Some types of light interfere
with IR connections. Try moving to a different location
or turning off some lights. Do not try to use infrared
beaming in the sunlight.
I can not end a
Bluetooth connection.
Turn Bluetooth connection off with Comm Manager.
I can not find a
particular device.
• Make sure the Bluetooth function on the other device
is activated.
• Make sure you are within 10 meters of each other, and
there are no obstructions.
•
Make sure the other device is set in “Discoverable” mode.
I can not connect to
the internet through
WiFi or ActiveSync
(Desktop passthrough)
Please change the first connection setting from “MEdia
Net” to “My Work Network” or “My ISP”. (Start >
Settings > Connections > Connections > Advanced
> Select Networks > choose “My ISP”).
I can not connect
to the internet
through GPRS /
EDGE:
Please change the first connection setting from “My
Work Network” or “My ISP” to “MEdia Net”. (Start >
Settings > Connections > Connections > Advanced
> Select Networks > choose “Media Net”).