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User Guide 3
Purchasing accessories
To purchase accessories for your new phone,
such as a hands-free headset, carrying case, or
car power adapter, please visit
www.virginmobileusa.com.
Finding your phone’s
serial number
To activate your Virgin Mobile account, you
need your phone's serial number. With your
phone turned on, select
Menu > Settings >
Phone info > My Phone Number to find your
phone’s serial number. You can also dial ##6343#
from the main screen to display your phone’s
serial number.
Phone activation
Step 1: Activating your Virgin Mobile
account
Before you can start talking, messaging, or
downloading, you need to activate service
with Virgin Mobile. To activate your
Virgin Mobile account:
• Go to www.virginmobileusa.com and click
on Activate.
• Call Virgin Mobile At Your Service at
1-888-322-1122.
Step 2: Programming your phone
Once your account is activated, you’ll need to
program your Virgin Mobile phone number into
your phone. When you are ready, follow these
steps to program your phone:
1. Turn on your phone.
2. Dial ##VIRGIN# (that's #-#-8-4-7-4-4-6-#).
3. You are now in the Programming menu.
Select “Activate Phone” and press “OK”.
4. Your screen will say, “Do you want to activate
your phone now?” Select “Yes”.
5. Your phone will connect to the network, and
then the screen will say “Hi. Press Start to
continue the activation process”. Scroll down
to “Start” and hit “OK”.
6. Your phone will say “We’re getting your
phone number for you,” then your phone will
display your new Virgin Mobile phone
number. Write it down.
7. Scroll down to “Finish” and hit “OK” to
complete the activation process. Your phone
will turn off and back on by itself.
It might take a couple of hours for VIrgin Mobile
to set you up on their network. You'll receive a
text message from Virgin Mobile to let you know
when you can start making calls. Also, it may take
up to 4 hours for
VirginXL, Voicemail, and
Top-Up features to come online.
82-K8214-1EN.book Page 3 Tuesday, May 27, 2008 5:36 PM