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TROUBLESHOOTING GUIDE
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TROUBLESHOOTING GUIDE
To save the time and expense of an unnecessary service call, perform the simple checks in this section before
contacting a service professional.
Problem Possible Corrective measures
Telephone cannot be switched on Please take out battery and insert battery again then press
E to power on the phone.
Battery empty Charge battery. Check charging indicator in the display.
The battery doesn’t charge properly or the phone
sometimes turns itself off
Wipe the charging contacts both on the phone and on the
battery with a clear soft cloth.
Usage time of battery becomes shorter If the battery time is short, it may be due to the user
environment, or large volume of calls, or weak signals.
Charging error – Temperature out of range Make sure the ambient temperature is right, wait for a
while, and then charge again.
Charging error – Charger defective If the charger does not warm up, replace it.
Charging error – Wrong charger Only use original LG accessories.
Charging error – Battery defective Replace battery.
Forget the, phone code or password The default phone code is “0000”.
Enter PUK The PIN code has been entered incorrectly three times in
succession, and the phone is now blocked. Enter the PUK
supplied by your service provider.