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Email Information
Unable to access your Email on the Vortex™?
You may need to manually set up your account as a POP3 or IMAP4
account.
Why can’t I open email attachments?
To view some file types, you must first download the applications
(from the Android Market) that can access those file types.
Initially, the Ally™ only supported picture attachments. A recent
software update has expanded the type of files supported.
File types supported by the Email application
- Image: JPG/JPEG, BMP, PNG, GIF, WBMP
- Audio: mp3, wma, 3gp, wav, amr, ogg, midi(mid), imy, aac, m4a
- Video: mp4, wmv, asf, 3gp, 3g2, m4v, avi, divx
- Document: MS office 2003, 2007(doc, xls, ppt, docx, xlsx, pptx),
pdf, txt, rtf, zip
Other Email-Related Issues
I can’t connect to the Mail Server, why?
If you are unable to connect to the Mail server but other
applications are still able to access the data network, you will need
to contact the Email server manager.
Why won’t the phone open a file that is supposed to be
supported by the phone?
If you are unable to open an image, video, audio, or other attached
file, it is possible that the file was saved with the wrong file
extension.
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FAQ(Updated)