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Troubleshooting and support
When you want to learn more about your phone, or if you're unsure how your phone should work,
there are several support channels for you to check.
To help you get the most out of your phone, there's a user guide in your phone with additional
instructions. On the start screen, swipe left, and tap
Nokia Care.
You can also go to www.nokia.com/support, where you can find:
• Troubleshooting info
• Discussions
• News on apps and downloads
• Software update info
• Further details about features and technologies, and the compatibility of devices and
accessories
Troubleshooting and discussions may not be available in all languages.
For support videos, go to www.youtube.com/NokiaSupportVideos.
For questions regarding your plans, billing, or network, please contact your operator. For questions
regarding your Nokia product and warranty, please visit the support pages for your country at
www.nokia.com/support.
AT&T provides detailed support information, including device specifications, troubleshooting, and
user forums, at www.att.com/DeviceSupport.
If your phone freezes
Try the following:
• Press and hold the volume down key and power key at the same time for about 10 seconds. The
phone restarts.
• Update your phone software.
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