Filter
Top Products
pg
35
ASSISTANCE
•
Home banking: Verizon Wireless and CheckFree® have teamed together to give you
the option to pay your wireless bill online at your choice of more than 1,700 financial
services locations across the Internet. You will be able to schedule payments using a
designated bank account and arrange for monthly bill payments via your preferred
home-banking service provider.
•
Check payment via mail: Allows you to mail in a personal or business check, along
with the remittance slip and envelope provided with your billing statement.
•
In person: Payments can be made at your local Verizon Wireless Communications
Store using our Bill Payment Kiosks.
EZ Move® (if you move)
When you arrive in your new city, do one of the following:
•
Visit a Verizon Wireless Communications Store.
•
Call 1-877-316-1747 from a phone other than the one you want to move.
•
Go to verizonwireless.com and log in to My Account. Under the My Bill tab, select
“Account Profile,” click on the “EZ Move” quick link and follow the instructions.
Loss or theft
If your wireless device is lost or stolen, please contact Customer Service at
1-800-922-0204 to suspend your service. If your wireless device is malfunctioning,
please bring it to a Verizon Wireless Communications Store.
Toll-free calls and emergency services
Calls to 800, 855, 866, 877 and 888 numbers are toll-free, but airtime charges do apply.
Calls to Verizon Wireless Customer Service and emergency calls (911) are toll- and
airtime-free.