Filter
Top Products
pg
36
ASSISTANCE
Fraud prevention
Verizon Wireless wants to protect your privacy and works hard to prevent unauthorized
phone usage or fraud. Wireless numbers and calls are capable of being intercepted by
someone with specialized equipment. We use antifraud technology to make fraudulent
calling very difficult, particularly on digital calls.
•
Report a lost or stolen wireless device to the police and Verizon Wireless
immediately.
•
Never leave your wireless device unattended, especially in your office or car.
•
When not in use, lock the wireless device using your lock code.
•
Review your bill and report any suspicious calling activity. If we conclude that the
calls are fraudulent, you will not be held responsible for the charges.
•
Record your wireless device’s electronic serial number in the back of this guide and
keep it safe.
•
Have your wireless device serviced only at a Verizon Wireless Communications Store
or by an Authorized Agent, retailer, manufacturer’s service center or other repair
center.
Assistive communication devices
TTY (Text Telephony) and TDD (Telecommunications Device for the Deaf) allow
individuals who are deaf, hard of hearing, or have speech or language disabilities to
communicate by telephone.
When a user types his or her conversation on a TTY keyboard, it is transmitted as tones
through the telephone. Tones are received by the other person’s TTY, translated into
text and displayed on the screen. In order to use the TTY network, you must have a
TTY-compatible phone and be in the TTY mode to place or receive calls. Note that most
digital wireless devices are TTY-compatible.