Filter
Top Products
70 Troubleshooting
Troubleshooting
The phone
does not
switch on
Remove/reinstall the battery (see
page 1). Make sure you plugged the
jack of the charger into the correct
connector (see “Charge the battery”
page 2). Then charge the phone
until the battery icon stops
scrolling. Unplug from charger and
try to switch the mobile on.
The display
shows
BLOCKED
when you
switch on
Somebody tried to use your phone
but didn’t know the PIN code nor
the unblocking code (PUK).
Contact your service provider.
The display
shows IMSI
failure
This problem is related to your
subscription. Contact your
operator.
Your phone
doesn’t
return to
the idle
screen
Press and hold
c
or switch off
the phone, check that the SIM card
and the battery are installed
correctly and switch it on again.
The
symbol is
not
displayed
The network connection is lost.
Either you are in a radio shadow (in
a tunnel or between tall buildings)
or you are outside the network
coverage area. Try from another
place, try to reconnect to the
network (especially when abroad),
check that the antenna is in place if
your mobile has an external
antenna, or contact your network
operator for assistance/
information.
The display
doesn’t
respond (or
the display
responds
slowly) to
key presses
The display responds more slowly
at very low temperatures. This is
normal and does not affect the
operation of the phone. Take the
phone to a warmer place and try
again. In other cases please contact
your phone supplier.
Yo u r
battery
seems to
over heat
You might be using a Philips
charger that was not intended for
your phone. Make sure you always
use the Philips authentic accessory
shipped with your phone.
Philips755_GB_4311 255 58342.book Page 70 Jeudi, 14. octobre 2004 7:01 19