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Troubleshooting
Problem Solution
The display shows
BLOCKED
when you
switch on.
Somebody tried to use your phone but didn’t know the
PIN code nor the unblocking code (PUK). Contact your
service provider.
The
a
and
s
symbols
are not displayed.
The network connection is lost. Either you are in a
radio shadow (in a tunnel or between tall buildings) or
you are outside the network coverage area. Try from
another place or contact your network operator for
assistance or information about the network.
The display doesn’t
respond (or responds
slowly) to key presses.
The display responds more slowly at very low
temperatures. This is normal and does not affect the
operating of the phone. Take the phone to a warmer
place and try again.
Your phone does not
go to idle screen.
• Either press and hold .
• Or switch off the phone, check that the SIM card and
the battery are installed correctly, and switch it on
again.
When charging your
mobile phone, the
battery icon is empty
and flashing.
When your battery is too low or when the temperature
is out of the range (0 to 45°C), the battery cannot be
charged. Move your phone to a place where the
temperature is in the range and wait a few minutes
before re-charging.
Flashing of the backlight
and the battery fixed
icon. A continuous
alert beep is emitted
and the message
Accessory not
compatible.
Please unplug
is
displayed on the
screen.
Unplug the charger and use a Philips Authentic
Accessory.
After switching on your
phone, the SIM lock
code is required.
Your phone is configured to work only with your
service provider’s SIM card. Please contact your service
provider to get further informations.
Your phone does not
work well in your car.
A car contains some metallic parts that absorb
electromagnetic waves which can affect the phone’s
performance. A car kit is available to provide you with an
external antenna and enables you to phone without
handling the handset. It is strongly advised, however, to
check with local authorities if you are allowed to phone
while driving.