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36 Frequently Asked Questions
Frequently Asked Questions
Why does my BlackBerry 8703e not turn on?
The power might be off. Press the Power button on top of the device.
The battery might not be charged. See “Charge the Battery” on page 5 for more
information.
Why does my BlackBerry 8703e not charge?
A connection might not be complete. Check that all cables and plugs are fully
inserted into ports and power outlets. See “Charge the Battery” on page 5 for
more information.
The battery might not be inserted properly. Remove and reinsert the battery.
Verify that the connectors align. See “Insert the Battery” on page 4 for more
information.
If you connect your BlackBerry 8703e to your computer to charge (see below),
verify that the computer is turned on. If you connect your device to the
computer using a USB hub, the hub must be self powered to provide enough
power to charge your device.
Can I charge my BlackBerry 8703e by connecting it to my computer?
If you have installed the BlackBerry Desktop Software or the BlackBerry Device
Manager on your computer, you can connect your BlackBerry 8703e to the
computer to charge the battery.
1. Verify that the computer is turned on.
2. Connect the smaller end of the USB cable to your BlackBerry 8703e.
3. Connect the larger end of the USB cable to an available USB port on your
computer.
Why can I not send or receive email messages?
Verify that your BlackBerry 8703e is connected to the Nationwide Sprint PCS
Network and that you are in a wireless coverage area. See “Connect to the
Nationwide Sprint PCS Network” on page 6 for more information.
Note:
To find more help with connecting your BlackBerry 8703e to the computer,
in the desktop software, click Help to view the BlackBerry Desktop Software
Online Help.