Filter
Top Products
Frequently Asked Questions 37
FAQs
Verify that you have set up a supported email account for use with your
BlackBerry 8703e. See “Choosing Your Email Setup Option” on page 8 for more
information.
If you are using the BlackBerry Internet Service, see the BlackBerry Internet
Service Online Help for more information about email message troubleshooting.
If you continue to be unable to send and receive messages, reset your
BlackBerry 8703e by removing and reinserting the battery.
Can I integrate my BlackBerry 8703e with a corporate email account if I do not have
access to a BlackBerry Enterprise Server?
If you use Microsoft Outlook (Workgroup installation) with an email account on
a Microsoft Exchange Server version 5.5 or later and your BlackBerry 8703e does
not have access to a BlackBerry Enterprise Server, your system administrator
might permit you to install the BlackBerry Desktop Redirector on your computer
to integrate your device with your supported email account.
To integrate your BlackBerry 8703e with a supported email account using the
BlackBerry Desktop Redirector, when you install the BlackBerry Desktop
Software, select BlackBerry Desktop Redirector as your message redirection
option. See “Using the BlackBerry Desktop Software” on page 16 for more
information about installing the BlackBerry Desktop Software.
Your computer must be on and the BlackBerry Desktop Redirector must be
running to send and receive messages on your BlackBerry 8703e.
Can I set up for email using both the BlackBerry Enterprise Server and BlackBerry
Internet Service?
If your wireless service permits email setup using more than one service, first
complete the steps in “Setting Up for Email Using BlackBerry Enterprise Server”
on page 16, followed by the steps in “Setting Up for Email Using BlackBerry
Internet Service” on page 9.
Contact Sprint Customer Service for more information about availability and the
fees that might be associated with email setup using both BlackBerry Enterprise
Server and BlackBerry Internet Service.
How do I reset my BlackBerry 8703e?
To reset your BlackBerry 8703e hardware and programs, remove and then
reinsert the battery.
Note:
To find more help with sending and receiving email messages, in the
messages list, click the trackwheel. Click Help > Email Messages.