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Frequently Asked Questions 39
FAQs
BlackBerry Internet Service – Frequently Asked
Questions
How do I change or update the BlackBerry device I want to use with the BlackBerry
Internet Service?
The BlackBerry Internet Service is linked to your particular BlackBerry 8703e. If
you switch BlackBerry devices, you can log in to the BlackBerry Internet Service
Web site to update the device PIN that is associated with the BlackBerry Internet
Service. See “Logging In Using a Computer” on page 13 for more information.
See the BlackBerry Internet Service Online Help or contact Sprint for more
information about changing or updating your BlackBerry device.
Why can I not add a supported email address?
Verify that the email account that is associated with the email address that you
want to add supports POP3 or IMAP4. Contact your email provider for more
information about the address types that you can add. See the BlackBerry
Internet Service Online Help for more information about adding supported email
addresses.
When I add a supported email address, how does it work with the BlackBerry Internet
Service?
When you add a supported email account (up to 10) to the BlackBerry Internet
Service, a link is established between the BlackBerry Internet Service and the
email account that is associated with the email address you have added. This
link allows you to send and receive email messages from your BlackBerry 8703e
using the email account that you have added. Email messages continue to be
delivered to the original email account as they were before you added the email
account to the BlackBerry Internet Service. You also see email messages from
the account that you have added in the message list on your BlackBerry device.
Email messages that you read, file, or delete on your BlackBerry 8703e should be
marked as read, filed, or deleted automatically in your email account. Changes
that you make to email messages in your email account are not reflected on
your BlackBerry 8703e. If you have a Microsoft Exchange or IBM Lotus Domino
work email account, or an IMAP personal email account, email messages that
you send from the BlackBerry 8703e are copied to the Sent Items folder in your
supported email account. Likewise, email messages that you delete from the
BlackBerry 8703e are copied to the Deleted Items folder.
Note:
Depending on your email account type or mail implementation, wireless
email reconciliation might not be available for your BlackBerry 8703e.