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• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
Related topics
Delete a media file or folder, 116
Delete a message, 54
My device does not recognize my media card
Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.
Try one of the following actions:
• Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your
device, see the printed documentation that came with your device.
• In your media card options, if there is a message to format your media card, disconnect your device from your computer. Turn off mass
storage mode or MTP. Format the media card. Turn on mass storage mode or MTP.
Related topics
Turn off mass storage mode or MTP, 119
Format the device memory or a media card, 117
My device is not using the correct ring tone or wallpaper
If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device
password and you reset your device, unlock your device.
Related topics
Lock your device, 259
The flash dims or turns off
If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures,
when the battery power level drops below 20 percent, the flash might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera
before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at
the bottom of the screen.
User Guide
Media
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