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troubleshooting
If you are having trouble with your mobile device, try these troubleshooting procedures before contacting a service
professional.
When you turn on your device or while you are
using the device, it prompts you to enter one of
the following codes:
Code Try this to solve the problem:
PIN
When using the device for the first time or
when the PIN requirement is enabled,
you must enter the PIN supplied with the
SIM or USIM card. You can disable this
feature by using the
Lock SIM card
menu.
PUK
Your SIM or USIM card is blocked,
usually as a result of entering your PIN
incorrectly several times. You must enter
the PUK supplied by your service
provider. To enter the PUK, press and
hold [ ] when the PUK lock message
appears.
PIN2
When you access a menu requiring the
PIN2, you must enter the PIN2 supplied
with the SIM or USIM card. For details,
contact your service provider.
Code Try this to solve the problem: