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Remove the back cover.
Press and hold down the OFF button using the tip of a pen or a similar object.
The device turns off automatically.
Do not use overly sharp objects that could damage the OFF button.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure
Before you start, make sure to back up any important data that is saved on the
internal memory of your device to a memory card or other non-internal
From your Home screen, tap
Find and tap Settings > Backup & reset > Factory data reset.
To delete information, such as pictures and music, from your internal storage,
mark the Erase internal storage checkbox.
Tap Reset phone.
If required, draw your screen unlock pattern, or enter your screen unlock
password or PIN to continue.
To confirm, tap Erase everything.
If you forget your screen unlock password, PIN or pattern in step 6, you can use the device
repair feature in the
Sony Bridge for Mac
applications to erase this security
layer. By running the repair feature, you are reinstalling software for your device and you may
lose some personal data in the process.
Recycling your device
Got an old device lying around the house? Why not recycle it? By doing so, you will
help us reuse its materials and components, and you’ll protect the environment, too!
Find out more about the recycling options in your region at
Limitations to services and features
Some of the services and features described in this User guide are not supported in
all countries/regions or by all networks and/or service providers in all areas. Without
limitation, this applies to the GSM International Emergency Number, 112. Please
contact your network operator or service provider to determine availability of any
specific service or feature and whether additional access or usage fees apply.
Use of certain features and applications described in this guide may require access
to the Internet. You may incur data connection charges when you connect to the
Internet from your device. Contact your wireless service provider for more
This User guide is published by Sony Mobile Communications Inc. or its local affiliated company, without any
warranty. Improvements and changes to this User guide necessitated by typographical errors, inaccuracies of
current information, or improvements to programs and/or equipment, may be made by Sony Mobile
Communications Inc. at any time and without notice. Such changes will, however, be incorporated into new
editions of this User guide. All illustrations are for illustration purposes only and may not accurately depict the
All product and company names mentioned herein are the trademarks or registered trademarks of their
respective owners. All other trademarks are property of their respective owners. Any rights not expressly
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for more information.
This User guide may reference services or applications provided by third parties. Use of such programming or
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