Filter
Top Products
T
h
is
is
th
e
In
te
rn
e
t v
e
rs
io
n
o
f th
e
u
s
e
r's
g
u
id
e
. ©
P
rin
t o
n
ly
fo
r p
riv
a
te
u
s
e
.
87Troubleshooting
You also have the option to do a
Master reset. Some of the personal
data and settings you have made will
be lost when you do this
% 89 Master
reset.
No battery icon appears when I start
charging the phone
Possible cause: The battery is empty
or has not been used for a long time.
Solution: It may take up to 30 minutes
before the battery icon appears on the
screen.
Some menu options appear in grey
Possible cause: A service is not
activated or your subscription does
not support the function.
Solution: Contact your network
operator.
Possible cause: Since you cannot
send themes, pictures and sounds
that are copyright-protected, the Send
menu is sometimes unavailable.
I do not understand the language in
menus
Possible cause: The wrong language is
set in the phone.
Solution: Change the language
% 17 Phone language.
I cannot turn on the phone
Possible cause: The battery is
discharged.
Solution: Recharge the battery
% 5 To charge the battery.
Solution: Turn the phone on with the
charger attached. If the phone starts,
restart the phone with no charger
attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not
properly connected to the phone.
Solution: Make sure that the charger
connector clicks properly into place
when connected
% 5 To charge the
battery.
Possible cause: The battery
connection is poor.
Solution: Remove the battery and
clean the connectors. You can use one
of the following lightly soaked in
alcohol; a soft brush, a cloth or a
cotton bud. Make sure that the battery
is completely dry before you put it
back. Check that the battery
connectors in the phone are not
damaged.