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88 Troubleshooting
Possible cause: The battery is worn
out and needs to be replaced.
Solution: Try another battery and
charger for the same phone model, or
visit your retailer and ask them to
verify if the battery and charger are
working properly.
The phone turns itself off
Possible cause: The button has
been pushed unintentionally.
Solution: Turn on the automatic key
lock, or lock the keypad manually
% 85 Keypad lock.
Possible cause: The battery
connection is poor.
Solution: Make sure the battery is
inserted correctly
% 5 To insert SIM
card and battery.
I cannot use SMS/text messages on
my phone
Possible cause: Settings are missing
or incorrect.
Solution: Contact your network
operator to find out the correct SMS
service centre setting
% 39 Text messaging (SMS).
I cannot use MMS/picture messages
on my phone
Possible cause: Your subscription
does not include data capability.
Solution: Please contact your network
operator.
Possible cause: Settings are missing
or incorrect.
Solution:
% 6 Help in your phone or go
to www.sonyericsson.com/support,
select a region and country/region, the
phone setup tab and your phone
model. Then select “Picture
messaging (MMS)” and follow the
instructions
% 68 Settings.
I cannot use the Internet
Possible cause: Your subscription
does not include data capability.
Solution: Please contact your network
operator.
Possible cause: Internet settings are
missing or incorrect.
Solution:
% 6 Help in your phone or go
to www.sonyericsson.com/support,
select a region and country/region, the
phone setup tab and your phone
model. Then select “Mobile Internet
(WAP)” and follow the instructions
% 68 Settings.