Filter
Top Products
18 Exchange ActiveSync™
Password problems
Check if Caps Lock is activated on your keyboard. Your
server account password is case sensitive.
SSL-related problems
If you have enabled SSL and have connection or
synchronization problems, perform the following
actions.
Check if SSL is supported
Before you select SSL (Secure Socket Layer) in the
Exchange ActiveSync settings, ensure that SSL is
supported by the system you are using. Otherwise you
will run into connection and synchronization problems.
If SSL is supported by the system, it is recommended
that you use it.
Root certificates
If you are using SSL and the connection between the
server and your phone has failed due to timeout
problems, matching root certificates must exist on both
devices to enable a smooth reconnection. Otherwise you
will be prompted to accept the connection everytime it
goes down.
Check with your IT department which certificates and
settings you must use.
Note: It is not recommended to enable direct push
synchronization without having a matching set of root
certificates on the server and the phone.
Technical support
If you need technical support, you can find the Sony
Ericsson support link from Tools > Exchange
ActiveSync > ActiveSync
menu > About, where you can
also see which version of the software that you are using.
If you lose your phone
If your phone gets stolen or lost, immediately report the
loss to your IT department.They can do a remote wipe of
secret or sensitive data on the phone.