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74
Troubleshooting
No battery icon appears when I start
charging the phone
Possible cause: The battery is empty or has not been
used for a long time.
Solution: It may take up to 30 minutes before the
battery icon appears on the screen.
Some menu options appear in grey
Possible cause: Grey text indicates a function that
is temporarily unavailable. A service is not activated
or your subscription does not support the function.
Solution: Contact your network operator.
Possible cause: Since you cannot send themes,
pictures and sounds that are copyright-protected,
the Send menu is sometimes unavailable.
I do not understand the language
in menus
Possible cause: The wrong language is set
in the phone.
Solution: Change the language,
% 12 Phone language.
I cannot turn on the phone
Possible cause: The battery is discharged.
Solution: Recharge the battery,
% 6 To charge the battery.
Solution: Make sure you attached the charger
correctly. Turn the phone on with the charger
attached. If the phone starts, restart the phone
with no charger attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not properly connected
to the phone.
Solution: Make sure that the charger connector clicks
properly into place when connected. The battery icon
flashes when charging is in progress, and stops when
the battery is fully charged,
% 6 To charge the
battery.
Possible cause: The battery connection is bad.
Solution: Remove the battery and clean the
connectors. You can use a soft brush, cloth or q-tip,
soaked with alcohol. Make sure that the battery is
completely dry before you put it back. Check that
the battery connectors in the phone are undamaged.
Possible cause: The battery is worn out and needs
to be replaced.
Solution: Try another battery and charger for the same
phone model, or visit your retailer and ask them to
verify if the battery and charger are working properly.
