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78
Troubleshooting
The phone turns itself off
Possible cause: The button has been pushed
unintentionally.
Solution: Turn on the automatic keylock or lock
the keypad manually,
% 74 Keypad Lock.
Possible cause: The battery connection is bad.
Solution: Make sure the battery is inserted
correctly,
% 5 To insert SIM card and battery.
I cannot use SMS/text messages
on my phone
Possible cause: Settings are missing or incorrect.
Solution: Contact your service provider to find
out the correct SMS service center setting,
% 34 Text messaging (SMS).
I cannot use MMS/picture messages
on my phone
Possible cause: Your subscription does not include
data capability.
Solution: Please contact your service provider.
Possible cause: Settings are missing or incorrect.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose “Phone
setup – MMS” and follow the instructions.
% 58 Settings.
I cannot use the Internet/WAP
Possible cause: Your subscription does not include
data capability.
Solution: Please contact your service provider.
Possible cause: Internet settings are missing
or incorrect.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose “Phone
setup – WAP” and follow the instructions.
% 58 Settings.
The phone cannot be detected
by other users via Bluetooth
Possible cause: You have not turned Bluetooth on.
Solution: Make sure that Bluetooth is turned on and
that your phone is visible to other users.
% 64 To hide or show your phone when using
Bluetooth.