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This is the Internet version of the user's guide. © Print only for private use.
79
Troubleshooting
I have problems synchronizing
or transferring data between
my phone and my computer,
when using the USB cable
that came with the phone
Possible cause: The cable has not been properly
detected and installed on your computer.
The software that came with your phone has not
been properly installed on the computer.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose “Product
information” - “Getting started”. The guide
“Synchronizing the phone with a computer” contains
installation instructions and a troubleshooting guide,
that may assist you in solving the problem.
Master reset
The changes that you have made to settings and the
content that you have added or edited, will be deleted.
• If you select Reset Settings, the changes that you
have made to settings will be deleted.
• If you select Reset All, in addition to your changes
to settings, all contacts, messages, personal data,
and content that you have downloaded, received
or edited will also be deleted.
To reset the phone
1 } Settings } the General tab } Master Reset.
2 } Reset Settings or } Reset All.
3 } Yes to continue.
4 Enter the phone lock code (0000 or the new
code if you have changed it) } OK.
Error messages
Insert SIM.
Possible cause: There is no SIM card in the phone
or you may have inserted it incorrectly.
Solution: Insert a SIM card.
% 5 To insert SIM
card and battery.
Possible cause: The SIM card connectors need
cleaning.
Solution: Remove the SIM card and clean it.
Also check that the card is not damaged in a way that
may prevent connection to the phone connectors.
In that case, contact your service provider for
anew SIM card.
If you select Reset All, content such as melodies
and pictures that you have downloaded, received
or edited is also deleted.