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Troubleshooting 69
Troubleshooting
This chapter lists some problems that you might
encounter while using your phone. Some problems
require that you call your service provider, but most
of the problems you can easily correct yourself.
The phone cannot be switched on
Hand-held phone
Recharge or replace the battery. See “SIM card and
battery information” on page 4.
No indication of charging
When you start charging a battery that is empty
or a battery that has not been used for a long time,
it may take up to 30 minutes before the battery icon
appears in the display.
Menu language
If the display shows a language that you do not
understand, you can always choose Automatic
(determined by your SIM card) by pressing 8888
in standby. You can always choose English
by pressing 0000 in standby.
Grey menu options
Grey text indicates a function that
is temporarily unavailable, for example,
due to your subscription or to a certain setting
that has not been turned on.
Error messages
Insert SIM
There is no SIM card in the phone or you may have
inserted it incorrectly. Insert a SIM card. See “SIM
card and battery information” on page 4.
Insert correct SIM card
The phone is set to work only with certain SIM cards.
Insert the correct SIM card.
Emergency only
You are within range of a network, but you are not
allowed to use it. However, in an emergency, some
operators allow you to call the emergency number 911.
See “Making emergency calls” on page 23.