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Troubleshooting
83
No battery icon appears when I start
charging the phone
Possible cause: The battery is empty
or has not been used for a long time.
Solution: It may take up to 30 minutes
before the battery icon appears on the
screen.
Some menu options appear in gray
Possible cause: Gray text indicates
a function that is temporarily
unavailable. A service is not activated
or your subscription does not support
the function.
Solution: Contact your service
provider.
Possible cause: Since you cannot
send themes, pictures and sounds
that are copyright-protected, the Send
menu is sometimes unavailable.
I do not understand the language
in menus
Possible cause: The wrong language
is set in the phone.
Solution: Change the language,
% 15 Phone Language.
I cannot turn on the phone
Possible cause: The battery is
discharged.
Solution: Recharge the battery,
% 5 To charge the battery.
Solution: Make sure you attached the
charger correctly. Turn the phone on
with the charger attached. If the phone
starts, restart the phone with no
charger attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not
properly connected to the phone.
Solution: Make sure that the charger
connector clicks properly into place
when connected. The battery icon
flashes when charging is in progress,
and stops when the battery is fully
charged,
% 5 To charge the battery.
Possible cause: The battery
connection is bad.
Solution: Remove the battery and
clean the connectors. You can use a
soft brush, cloth or q-tip, soaked with
alcohol. Make sure that the battery is
completely dry before you put it back.
Check that the battery connectors in
the phone are undamaged.
Possible cause: The battery is worn
out and needs to be replaced.
Solution: Try another battery and
charger for the same phone model,
or visit your retailer and ask them to
verify if the battery and charger are
working properly.