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77
Troubleshooting
No battery icon appears when I start
charging the phone
Possible cause: The battery is empty or has not
been used for a long time.
Solution: It may take up to 30 minutes before the
battery icon appears on the screen.
Some menu options appear in grey
Possible cause: Grey text indicates a function that
is temporarily unavailable. A service is not activated
or your subscription does not support the function.
Solution: Contact your network operator.
Possible cause: Since you cannot send themes,
pictures and sounds that are copyright-protected,
the Send menu is sometimes unavailable.
The wrong language appears on my
phone
Possible cause: The wrong language is set in the
phone.
Solution: Change the language,
% 16 Phone
language.
I cannot turn on the phone
Possible cause: The battery is discharged.
Solution: Recharge the battery,
% 9 To charge the
battery.
Solution: Make sure you attached the charger
correctly. Turn the phone on with the charger
attached. If the phone starts, restart the phone
with no charger attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not properly
connected to the phone.
Solution: Make sure that the charger connector clicks
properly into place when connected. The battery
icon flashes when charging is in progress, and stops
when the battery is fully charged,
% 9 To charge
the battery.
Possible cause: The battery connection is bad.
Solution: Remove the battery and clean the
connectors. You can use a soft brush, cloth or
cotton swab, soaked with alcohol. Make sure that
the battery is completely dry before you put it back.
Check that the battery connectors in the phone are
undamaged.
Possible cause: The battery is worn out and needs
to be replaced.
Solution: Try another battery and charger for the
same phone model, or visit your retailer and ask
them to verify if the battery and charger are
working properly.