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40 Troubleshooting
I cannot synchronise or transfer data
between my phone and my computer,
when using the USB cable.
The cable or software that came
with your phone has not been
properly installed. Go to
www.sonyericsson.com/support to
read Getting started guides which
contain detailed installation instructions
and troubleshooting guides.
Error messages
Insert SIM
There is no SIM card in your phone or
you may have inserted it incorrectly.
See Charging the battery on page 7.
The SIM card connectors need
cleaning. If the card is damaged,
contact your network operator.
Insert correct SIM card
Your phone is set to work only with
certain SIM cards. Check if you are
using the correct operator SIM card.
Wrong PIN/Wrong PIN2
You have entered your PIN or PIN2
incorrectly.
Enter the correct PIN or PIN2 and
select Yes. See To insert the SIM card
on page 5.
PIN blocked/PIN2 blocked
You have entered your PIN or PIN2
code incorrectly three times in a row.
Codes do not match
Codes that you have entered do not
match. When you want to change a
security code, for example your PIN,
you have to confirm the new code.
No netw. coverage
Your phone is in flight mode.
Your phone is not receiving any
network signal, or the received signal
is too weak. Contact your network
operator and make sure that the
network has coverage where you are.
The SIM card is not working properly.
Insert your SIM card in another phone.
If this works, it is probably your phone
that is causing the problem. Please
contact the nearest Sony Ericsson
service location.
Emerg. calls only
You are within range of a network,
but you are not allowed to use it.
However, in an emergency, some
network operators allow you to call the
international emergency number 112.
See Emergency calls on page 15.
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