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TROUBLESHOOTING GUIDELINES
NURIT 8000 Appears to Have No Power
34 NURIT 8000 INSTALLATION GUIDE
NURIT 8000
Appears to Have
No Power
If the NURIT 8000 appears to have no power:
• Check all cable connections.
• Check that the voltage is reaching the AC power outlet by connecting a
different device to this outlet. If you suspect any type of problem at this electric
outlet, contact a certified electrician for a professional inspection.
• Check that the AC/DC power adapter is correctly connected to the power
supply, as described in Power Supply.
• Try adjusting the LCD screen contrast settings, using the designated, model-
dependent, key combination.
• Press and hold down on the ON/OFF key for three (3) seconds.
• Check that the battery is securely installed and sufficiently charged, as
described in Connecting the Battery.
• If possible, try to operate the NURIT 8000 with a different VeriFone supplied
AC/DC power adapter.
• Connect the NURIT 8000 to a different AC power outlet.
• If the problem persists, contact your VeriFone distributor or service provider.
Transactions
Cannot be
Completed
Successfully
If transactions cannot be completed successfully:
• Try to perform the transaction using a different magnetic stripe card or smart
card (model dependent).
• Make sure that you insert or swipe the card in the proper manner.
• Attempt to complete several transactions manually using the terminal’s
keypad instead of using customer cards. If all these transactions are
completed successfully, contact an authorized representative or service
provider.
• If manually performed transaction is not completed successfully, verify that the
wireless transmission quality is sufficient to complete the transaction. Try
changing your location to obtain improved transmission quality.
• If the problem persists, contact your VeriFone distributor or service provider.
Wireless
Communication
Does Not Work
If the wireless communication is disrupted or cannot be established:
• Try moving the terminal to a more open operating area. An enclosed area
degrades the quality of wireless reception and transmission.
• Verify that the SIM card being used for wireless communication is installed
correctly and is not dammaged or malfunctioning.
• In general, the angle of operation does not affect terminal performance.
However, for optimal usage, hold the terminal at an angle not exceeding 30°.
• If the problem persists, contact your VeriFone distributor or service provider.