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Chapter 22-RealPresence Collaboration Server 800s Hardware Monitoring
Polycom, Inc. 22-7
Diagnostics
Your system comes with a Hardware Diagnostics USB memory stick. If required for
troubleshooting, Polycom Global Services personnel may ask you to run hardware
diagnostics.
The following are required to run the diagnostics:
Hardware diagnostics USB memory stick
•USB Keyboard
VGA Monitor
To perform diagnostics:
1 Turn off the Collaboration Server.
2 Connect a keyboard and a VGA monitor.
3 Insert the USB memory stick containing the hardware diagnostics utility into any of the
system’s USB ports.
4 Turn on the Collaboration Server.
The server boots up.
5 Press F11.
The appliance will not be operational during the running of diagnostics.