Problem Solution
Display Panel does not work 1. Check all your cable connections.
2. Check your terminal’s AC outlet to be sure
it’s supplying sufficient power; substitute
the terminal’s power pack with another
power pack.
3. Your application program might not be
loaded correctly; download the application
program and try again.
4. Run display reliability test as described
in the PINpad 101 Reference and Pro-
grammer’s Manual, Part Number 10420.
If the problem persists, phone the VeriFone
MRA desk.
Keypad does not respond 1. Check your display panel. If the wrong
characters are displayed or nothing at all,
refer to the solutions for previous problem.
2. Run manual keypad diagnostic as
described in the PINpad 101 Reference
and Programmer’s Manual.
If the problem persists, phone the VeriFone
MRA desk.
Documentation
PINpad 101 Reference and Programmer’s Manual, Part Number 10420,
Revision C.
Part Numbers
Unit Part Number
PINpad 101 Device P003-106-02
Appendix B. PINpad 101 Device
TRANZ 460 Terminal B - 7
