Problem Solution
3. Your terminal’s application might not be
loaded correctly; download application
and try again.
4. Run display reliability test as described in
the PINpad 201 Reference and
Programmer’s Manual, Part Number
10297.
If the problem persists, phone the VeriFone
MRA desk.
Keypad does not respond 1. Check your display panel. If the wrong
characters are displayed or nothing at
all, refer to the solutions for previous
problem.
2. Run the manual keypad diagnostic as
described in the PINpad 201 Reference
and Programmer’s manual.
If the problem persists, phone VeriFone
MRA desk.
Cardreader does not work 1. Perform your transaction using several
debit cards to ensure problem is not a
defective card. When sliding cards
through the cardreader, be sure the
magnetic stripe is down and facing left.
2. Verify that Message Q3, Ignore Card
Swipe, has not been used.
3. Verify that Message Q4, Turn Cardreader
On/Off is turned on.
4. Your terminal application may not be
properly loaded. Download your
application and try again.
5. Perform Cardreader Diagnostic, described
in the PINpad 201 Reference and
Programmer’s Manual, Part Number
10297.
6. Enter the information manually from the
keypad. If the transaction works, phone
the VeriFone MRA desk.
FDC Retail/Debit Purchasing Card Reference Manual
C - 6 TRANZ 460 Terminal
