"THANK YOU" appears for 3 seconds at the end of the transaction. The
PINpad device then returns to the idle prompt.
Maintenance and Keypad Diagnostics
VeriFone follows stringent quality control standards in manufacturing all
PINpad devices. Each unit receives numerous tests before leaving the
factory to ensure quality and reliability. However, should you encounter a
problem in operation, read this section for possible causes and solutions.
Cleaning Periodically clean the PINpad device with a clean cloth dampened with water
and a mild soap or cleaner. Do not use harsh chemicals.
Warning: Because your PINpad unit can be damaged by liquids, do not
spray liquid cleaners directly on the device. Always apply the cleaner to the
cloth before cleaning the PINpad device.
Returning
the PINpad Device
If you need to return your PINpad unit for service or replacement, call the toll
free number given below and ask for the VeriFone MRA (Merchant Return
Authorization) desk. Be sure to mention the serial number found on the
bottom of your unit.
If phoning from the United States, call 800-834-9133.
If phoning from outside the United States, call 714-979-1870.
Warning: Do not try to service, repair or adjust the PINpad device in any
other way. Return the unit to VeriFone if it does not operate properly.
Send the malfunctioning PINpad device with approved MRA number to
VeriFone, Inc. 3080 Airway Ave., Costa Mesa, CA 92626 for repair or
replacement.
Troubleshooting These troubleshooting guidelines identify various problems and the
appropriate corrective action. If you have a problem with your PINpad unit,
read these troubleshooting examples. If your problem persists or is not listed
here, call the toll free number (800-834-9133) and ask for the VeriFone MRA
(Merchant Return Authorization) desk. You must have MRA desk approval
before returning your equipment for repair.
Warning: Turn off or unplug the terminal whenever connecting or discon-
necting it from the PINpad device. Do not turn off or unplug the terminal
while it is processing; memory corruption and data loss can result.
Problem Solution
Display Panel does not work 1. Check all your cable connections.
2. Check your terminal’s AC outlet to be sure
it’s supplying sufficient power; substitute
the terminal’s power pack with another
power pack.
Appendix C. PINpad 201 Device
TRANZ 460 Terminal C - 5
