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44 Getting Help
9GETTING HELP
Customer support
Your service provider’s customer support department
may be accessible directly from your phone when you
dial a number such as *611 (check with your service
provider). They can answer questions about your
phone, phone bill, call coverage area, and specific
features available to you, such as call forwarding
or voicemail.
For questions about the phone features, refer to the
materials provided with your phone, or visit
www.tracfone.com.
For additional questions, you may contact the Tracfone
Customer Care Center in either of the following ways:
•Web site:
www.tracfone.com or www.net10.com
• Phone: 1-800-867-7183 or 1-877-TEN-CENT
Before requesting support, please try to reproduce and
isolate the problem. When you contact the Customer
Care Center, be ready to provide the following
information:
• The name of your service provider.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the problem.
• The phone’s Mobile Equipment Identifier (MEID).
– To locate the MEID select
Menu → Settings →
Phone Info → Build Info and scroll down to
MEID: for the 18-digit number.
Qualified service
If the problem with your phone persists, return the
phone with all accessories and packaging to the dealer
for qualified service.
Phone accessories
To shop for phone accessories, visit
www.kyocera-wireless.com/store. You may also call us
at 1-800-349-4188 (U.S.A. only) or 1-858-882-1410.
Become a product evaluator
To participate in the testing and evaluation of Kyocera
Wireless Corp. products, including cellular or PCS
phones, visit
beta.kyocera-wireless.com.
82-G1858-1EN.book Page 44 Tuesday, April 3, 2007 11:41 AM