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2 Getting Started
Finding your phone's serial
number
To activate your Virgin Mobile account, you
need your phone's serial number (ESN). To
locate the number:
1. Turn your phone on.
2. From the main screen, press to
select
Menu.
3. Using the , scroll to highlight Settings and
then press .
4. Using the , scroll to highlight Phone Info
and then press .
5. Using the , scroll to highlight Build info
and then press .
6. Using the , scroll down to locate your
ESN (the phone’s serial number). Your
phone's ESN is an 11-digit number displayed
immediately following
ESN (dec).
7. Write down the ESN.
Activating your Virgin
Mobile account
Before you can start talking, messaging, or
downloading, you need to activate service
with Virgin Mobile. You need your phone's serial
number (ESN) to activate your Virgin Mobile
account. See “Finding your phone's serial
number” on page 2. Activate your account online
by going to
www.virginmobileusa.com and
clicking on
Activate. Or call Virgin Mobile At Your
Service at 1-888-322-1122.
Programming your phone
Once your account is activated, you will receive
MDN (your Virgin Mobile phone number) and
MSID (your Network ID) numbers. These are
used to program your phone. When you are ready,
follow these steps to program your phone:
1. Turn on your phone.
2. Dial ##VIRGIN (##847446). Press to
select
Service.
3. Highlight Edit and press .
4. The prompt "Edit MDN - enter 10 digits…" is
displayed. If any numbers appear on this
screen, press to clear the screen.
5. Enter the 10-digit MDN number.
6. Press to select .
7. The prompt "Edit MSID - enter 10 digits…" is
displayed. If any numbers appear on this
screen, press to clear the screen.
8. Enter the 10-digit MSID/Network ID number.
Drop any zeros at the beginning and enter
only the last 10-digits.
9. Press to select Done.
10. A message saying your programming is
complete is displayed. The phone turns off
and then on by itself.
That's it - you are done! Nice work. It might take a
couple of hours to get you set up on our network,
but we will send a text message to your phone to
let you know you can start talking. Also, it may
take up to 4 hours for VirginXL, voicemail, and
Top-Up features to come online.