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Message Possible causes Possible corrective measures
Charging error
Battery is not charged. Charge battery.
Outside temperature is too hot
or cold.
Make sure the phone is charging at a normal
temperature.
Contact problem
Check the charger and connection to the phone.
Check the battery contacts, and clean them if
necessary.
No voltage Plug the charger into a different socket.
Charger defective Replace charger.
Wrong charger Only use original LG accessories.
Battery defective Replace battery.
Number not
permitted
The Fixed dialling number
function is on.
Check the Settings menu and turn the function
off.
Impossible to
send/receive
SMS & picture
Memory full Delete some messages from the phone.
Files not
opening
Unsupported file format Check the file formats that can be supported.
SD card not
working
FAT16, FAT32 file system
supported
Check SD card file system via card reader, or
format SD card using the phone.
The screen
does not come
on when I
receive a call.
Proximity sensor problem
If you use any protection tape or case, check
to see if it has covered the area around the
proximity sensor. Make sure the area around the
proximity sensor is clean.
No sound Vibration mode
Check the settings status of the sound menu to
make sure you are not in vibrate or silent mode.
Hang up or
freeze
Intermittent software problem
Remove the battery, reinsert it and switch on
the phone.
Try to perform a software update via the
website.
Troubleshooting